Upselling in Hospitality

Learning the techniques and principles of upselling can improve business performance and increase customer experience. Suitable for anyone interested or working in the hospitality industry this course comes with an instant digital certificate on completion.

We understand the importance of building relationships with customers in the hospitality industry, and how skills such as creating positive first impressions, upselling, cross selling and product promotion are vital to this.

Therefore we have created an online training course that will introduce learners to the principles of these skills, explaining why they are important in the hospitality industry and how they can successfully implement them, all the while ensuring they gain the confidence to successfully use these skills.

Following this course, learners will be able to apply the knowledge and techniques gained from this training to their own work environment. This will enable them to confidently offer a high level of customer service, ensuring they achieve customer satisfaction, and start building those long-last relationships which are essential in the hospitality industry.

Why Take this Course
This online training is perfect for anyone interested in the industry, whether that is someone looking to start out, or someone who is already part of the industry and hoping to develop their skills.

The information, techniques and insights shared in this course will provide learners with a deeper understanding of their responsibilities, the ability to implement skills such as upselling in their workplace, as well as an increased confidence in creating a richer customer experience.

Who should take this course
Anyone working in the hospitality industry would benefit from taking this course. The information is applicable for all employees up to manager level, whether that is front desk agents, waiting staff, spa workers, bar staff, kitchen staff, hotel supervisors, hotel managers or any employee who has contact with customers.

This ensures that everyone in the business has the ability and the knowledge to upsell additional products and create a better customer experience.

E-learning Content
By the end of this course, learners will be more confident and comfortable promoting any additional services and products their business offers. They will also be able to answer these questions:

• Why is accurate service and product knowledge important?
• What are the procedures and processes for encouraging customers to use additional services or products?
• Why is it important to promote additional services and product that are available?

Accreditation
Our Upselling in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there’ll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the team to arrange an additional try.

When the 75% pass mark has been achieved, you will be able to download and print an allergy awareness certificate for your records.

Course duration
Our Upselling in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.

As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.