Statutory and Mandatory: Non-Clinical Package

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely. This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved. There are challenges throughout the course to test your knowledge on what you have learnt so far.

Our Statutory and Mandatory: Non-Clinical Training Package gives you a saving of 66% when compared to purchasing the 10 included courses separately.

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

The training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment.

It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

The package is a cost effective way to ensure staff complete essential workplace training for the healthcare sector.

About the Package
The training package includes 10 other essential statutory and mandatory courses – to help with your staff training needs.

What does this course cover?
This package for non-clinical healthcare roles brings together 10 individual courses, covering a number of topics relevant to the day-to-day operations within a healthcare organisation that will keep all staff members safe.

Equality, Diversity and Human Rights

• Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
• Understand how legislation promotes equality, diversity and human rights.
• Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
• Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
• Understand how to promote inclusion in your workplace.
• Know what to do if you have concerns about equality and diversity practices in your organisation.
• Understand the purpose and benefits of monitoring equalities and health inequalities.

Health, Safety and Welfare

• Have a better understanding of health and safety legislation.
• Have an awareness of health, safety and security, occupational health and wellbeing provision.
• Know about the risk assessment process in your workplace.
• Know about the incident reporting process in your workplace.

Conflict Resolution

• Understand what conflict is, how it arises and how the risk of conflict can be minimised.
• Appreciate the role of communication in conflict and conflict management.
• Be able to describe the procedural, environmental and legal context of violence in the workplace.
• Know what to do if a violent incident occurs and understand what support is available.
• Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Fire Safety

• Understand the characteristics of fire.
• Know the fire hazards in your workplace.
• Be aware of the importance of fire risk assessments.
• Practise and promote fire prevention and fire safety.
• Know how to act in the event of a fire.
• Be familiar with fire evacuation procedures.

Infection Prevention and Control (Non Clinical)

• Know how you can contribute to infection prevention and control in your workplace.
• Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
• Understand your responsibility to prevent passing on infections in the workplace.

Moving and Handling (Non Clinical)

• Recognise the importance of good back care and identify risk factors that may cause injury.
• Understand both personal and organisational responsibilities for promoting best moving and handing practices.
• Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
• Know where to access resources including legislation, local/national policies and guidelines.

Safeguarding Adults

• Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
• Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
• Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
• Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
• Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
• Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Safeguarding Children

• Know about child protection issues, including definitions, indicators, legislation, guidance and processes.
• Understand the importance of children’s rights as reflected in legislation and key statutory and non-statutory guidance.
• Understand what is meant by child development in the context of safeguarding.
• Understand the scale of abuse and the types and potential signs of child maltreatment within the context of normal child development.
• Know how abuse and neglect can impact on children’s development and how to recognise this.
• Have a greater awareness of the potential risk factors which may increase the likelihood of abuse in children’s lives.
• Have a greater understanding of the additional vulnerabilities of looked-after children as a result of their experiences of abuse in childhood, and know best how to support them and meet their needs (or to achieve stability and recover from abuse).

Basic Life Support (Non Clinical)

• Be able to recognise cardiorespiratory arrest.
• Know how to summon emergency help.
• Be able to start cardiopulmonary resuscitation (CPR) using chest compressions.

Information Governance

• Understand the principles of information governance and how they apply in everyday working environments.
• Understand the importance of data security in health and care organisations.
• Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
• Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats – including cyber threats – to data security and identifying near misses and incidents.
• Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
• Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.

Who should take this course and why?
This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment, and is aimed at anyone working in a non-clinical role within in a healthcare setting, such as a doctor’s receptionist, hospital administrator, hospital porter, etc.

It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

Statutory and Mandatory Training: Non-Clinical Package Certificate
Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records. The content of this training has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.