Giving Customers Information in Food Service
- Format:
- Basic
- 1 Study Hour
- Online Study
- Self-Printed Certificate
- Accreditation:
- 1 CPD Hour
- CPD Certified
Course Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
£20.00 + VAT
Volume discounts available
Enquire now
Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
Click the button below or call us to speak to one of our team members to discuss.
You will learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships,
- Understand the importance of complying with industry codes of practice and legislation
Who is it for?
- This course is aimed at professionals in the hospitality sector
Book now
What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
Brilliant service, friendly staff, lovely team
Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!
Meet our Learning & Development experts
Melanie Stead
Managing Director
Helen Murphy
Operations Director
Amanjhot Dothar
Senior HR Administrator
Caroline Mann
PA and Senior Administrator