Agreed Ways of Working: Complaints and Incidents
- Format:
- Introductory Course
- Up To 1 Study Hour
- Online Study
- Self-Printed Certificate
- Accreditation:
- Up To 1 CPD Hour
- CPD Certified
Course Description
This course looks at how to respond to complaints, the complaints handling process, and how to identify incidents and errors.
Lesson Plan
The learning outcomes for this module are as follows:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working.
- Describe who to ask for advice and support in handling comments and complaints
- Explain the importance of learning from comments and complaints to improve the quality of service
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Duration
Approximately 45 minutes – 60 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.
Target Audience
The module is suitable for anyone working in Health and Social Care environment
Entry Requirements
There are no specific entry requirements for this course.
£20.00 + VAT
Volume discounts available
Enquire now
Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
Click the button below or call us to speak to one of our team members to discuss.
You will learn
- How to respond to comments and complaints in line with legislation and agreed ways of working
- Describe who to ask for advice and support in handling comments and complaints
- Explain the importance of learning from comments and complaints to improve the quality of service
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses
Who is it for?
- Healthcare Workers
- Healthcare Managers
- Healthcare Employees
- Private Healthcare Workers
- Public Healthcare Workers
- Social Care Workers
- Social Care Managers
Book now
What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
Brilliant service, friendly staff, lovely team
Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!
Meet our Learning & Development experts
Melanie Stead
Managing Director
Helen Murphy
Operations Director
Amanjhot Dothar
Senior HR Administrator
Caroline Mann
PA and Senior Administrator